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Vice President, Operations (Gentai Financial Group – Metro Vancouver Regional District, BC)

Gentai is seeking an experienced VP Operations to join our Lending division. Gentai has a knack for uncovering a story that can be just as creditworthy. We use a common-sense lending approach when considering commercial or single-family mortgages.


As VP Operations, your focus will be to develop/build your sales pipeline through a national broker channel, underwriting the loans, and ensuring all conditions have been met for funding. As well, you are tasked with managing the portfolio of loans at Gentai. You will utilize your alternative mortgage industry knowledge, regulatory compliance experience, and sound decision-making skills to adjudicate “alternative” and “non-conforming” mortgage applications based on Gentai’s lending guidelines and authorized lending limits, utilizing strong solution-focused communication skills to deliver your message. You are a dynamic individual not afraid to challenge the status quo and create value at Gentai, and are looking to grow your career.


Key Responsibilities:

  1. Develop a strategic plan identifying and building relationships within the broker channel to attract alternative mortgage deal flow
  2. Complete underwriting of deals and adjudication which can include extensive market research, and ensure the underwriting meets with company lending metrics
  3. Provide liaison to support the funding process
  4. Evaluate and refine existing lending policies and procedures and implement risk management best practices
  5. Daily review of arrears and identifying of any trending activities
  6. Review all new information received from borrower and update internal systems as required
  7. Work directly with the borrower to mitigating further arrears and determining best workout solutions
  8. Work towards solutions that best reduce overall loss or potential losses
  9. Prepare and submit proof of claims for bankruptcy, work with trustees where applicable
  10. Determine when a loan is not collectable and recommend legal action
  11. Send appropriate notification regarding returned payments and/or arrears notification to borrowers


  1. Underwriting with a mortgage investment corporation or equivalent, and knowledge of mortgage legal documentation
  2. 5 or more years of experience in the mortgage industry
  3. Experience in a client relationship management role
  4. Ability to understand financial statements
  5. Mortgage Broker License or ability/willingness to obtain one immediately

Who are we?
An agile, boutique mortgage lender with the experience, character, and commitment to excellence required in Canada’s evolving real estate market. Our team is made up of innovators and entrepreneurial thinkers. We do things differently than other lenders, our business is about building relationships. We’re all about teamwork, making contributions, and our own self-development!


You will love working here:
Employees tell us that they love that we strike the balance in creating an incredibly professional, yet dynamic, collaborative, and enjoyable corporate culture. We work in a fluid and fast-paced environment that is supportive of energetic and motivated individuals who pride themselves on being flexible and results-driven. Despite these challenging times, our business is thriving and that means that our employees get valuable exposure, lots of learning opportunities, and can truly have an impact on our business. We are committed to providing our people with a challenging and rewarding career because our employees are what set us apart and we know it.


Equal Opportunity Employer
Gentai is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran’s status, Aboriginal/Native American status, or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.


We want to hear from you!
If you are confident that you would be a strong asset to our team, submit both a cover letter and resume today to [email protected]. Be sure to tell us why you believe yourself to be a perfect fit! We thank all applicants for their time in applying, however, we will only contact those selected for an interview. Consideration of applications will begin immediately and continue until the position is filled.