Mortgage Administrator
(Metro Vancouver, BC)

About the Position

We are seeking a detail-oriented, dynamic, and creative Mortgage Administrator to join our team! You will help us ensure that our clients receive exceptional customer service and support, while carefully maintaining a high level of accuracy and confidentiality. You will be responsible for managing various aspects of a client’s experience and assisting them throughout the financing process. The Mortgage Administrator will play a critical role in the overall client experience.

The role will report into the Vice President, Operations.

Specific Responsibilities

The Mortgage Admin’s job responsibility includes processing financial and non-financial requests, which includes but not limited to:

  • Manage a variety of interactions with and requests from internal and external stakeholders.
  • Identify and create reports to help the management team make business critical decisions.
  • Set up electronic mortgage files and process mortgage transactions in the database system.
  • Manage loan renewals and payouts and prepare related mortgage documents for execution.
  • Collect and analyze documents (e.g. insurance & property tax) to meet post-funding requirements.
  • Monitor all borrower’s NSF payments, outstanding fees, and loans in arrears.
  • Work with supervisors and lawyers to manage the default loans and foreclosures.

Position Requirements:

  • Strong customer service with the ability to work closely with borrowers and provide exceptional service.
  • Detail orientated with strong analytical and problem-solving skills.
  • Strong financial mathematics knowledge.
  • Excellent communication skills.
  • Advanced use of Microsoft Office specifically Excel, Word, Outlook. Only those with a high comfort of using computers and technology will be considered.
  • Ability to work independently and in a team environment.
  • Able to prioritize with superior multitasking and organizational skills.
  • Previous mortgage administration experience is an asset.
  • Experience with loan servicing or CRM software is an asset.
  • Experience in the banking, accounting, or legal sector is an asset.
  • Sub mortgage broker license is an asset.
  • Experience with Dolphin’s MIC Manager system is an asset.

Compensation Details

  • Full-Time, Permanent Position
  • Competitive Annual Salary and annual bonus program
  • Office-based position out of our Richmond location
  • Hours are Monday to Friday, 9:00am to 6:00pm
  • Extended Health Benefits paid for 100% by the company
  • RRSP matching
  • Paid Vacation and Sick Leave

You will love working here:

Employees tell us that they love that we strike the balance in creating an incredibly professional, yet dynamic, collaborative, and enjoyable corporate culture. We work in a fluid and fast-paced environment that is supportive of energetic and motivated individuals who pride themselves on being flexible and results-driven. Despite these challenging times, our business is thriving and that means that our employees get valuable exposure, lots of learning opportunities, and can truly have an impact on our business. We are committed to providing our people with a challenging and rewarding career because our employees are what set us apart and we know it.

Equal Opportunity Employer

Gentai is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran’s status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.

We want to hear from you!

If you are confident that you would be a strong asset to our team, submit both a cover letter and resume today to Be sure to tell us why you believe yourself to be a perfect fit! We thank all applicants for their time in applying, however, we will only contact those selected for an interview. Consideration of applications will begin immediately and continue until the position is filled.